Customer service handbook
A shared guide to helpful, consistent customer service.
English · 3 kapitler og sider1. Before you reply
This chapter describes the shared routines for before you reply. Review the steps before you start and ask your team lead if anything is unclear.
Checklist
- Read the current procedure.
- Complete and document the task.
- Report any deviations.
2. Customer conversations
This chapter describes the shared routines for customer conversations. Review the steps before you start and ask your team lead if anything is unclear.
Checklist
- Read the current procedure.
- Complete and document the task.
- Report any deviations.
3. Escalation and follow-up
This chapter describes the shared routines for escalation and follow-up. Review the steps before you start and ask your team lead if anything is unclear.
Checklist
- Read the current procedure.
- Complete and document the task.
- Report any deviations.